FAQ

1. How do you determine the prices of your gold jewelry?
We base our prices on the daily global ounce gold bar rate, ensuring they reflect current market trends. Our prices are updated regularly to maintain transparency and fairness.

2. How can I take care of my 18k gold jewelry?
To keep your gold jewelry looking its best:

  • Avoid exposing it to harsh chemicals, perfumes, or cleaning agents.
  • Store it in a soft cloth pouch or jewelry box to prevent scratches.
  • Clean it gently with warm water, mild soap, and a soft cloth when needed.

3. Can I customize or resize a piece?
Yes! We offer customization and resizing services to help you get the perfect fit. To assist you, we provide a sizing chart for bracelets and rings so you can find your ideal size. However, we encourage you to double-check your measurements, as sizing is ultimately the customer’s responsibility. If you need any guidance, feel free to reach out—we’re happy to help!

4. What is your return or exchange policy?
We aim for 100% customer satisfaction. If you’re not satisfied with your purchase, you may return or exchange it within 2 days, provided the item is in its original condition. Please refer to our Returns & Exchanges Policy for full details.

5. How is my order packaged?
Your order will arrive in elegant, secure packaging designed to protect the jewelry during transit and make it ideal for gifting.

6. How long does shipping take?
Shipping times vary depending on your location, but we strive to deliver your order within 2-4 business days. 

7. How can I contact customer support?
You can reach us via WhatsApp at +961 76 755221 or DM us on our Instagram page @doremi_lb. We’re here to assist you with any questions or concerns.

8. Is buying gold items online halal?
Yes, buying gold online is halal. According to Sheikh Othman Al Khamees, purchasing gold through reputable online stores is permissible as long as the transaction is clear, honest, and the payment is made in full at the time of purchase. Our shop ensures transparency and immediate payment processing, meeting these requirements. You can watch Sheikh Othman Al Khamees explain this further here.